Refund and Returns Policy
Effective Date: 2/4/2026
Last Updated: 2/4/2026
Digital Products – All Sales Final
Due to the nature of digital downloads, all sales of digital products are final. Once a digital file has been purchased and access has been provided, we do not offer refunds, exchanges, or cancellations.
By completing your purchase, you acknowledge that:
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Digital products are delivered immediately upon payment
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Digital files cannot be returned once downloaded
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You have reviewed the product description, preview images, and specifications before purchasing
Print-on-Demand Products – All Sales Final
All printed posters and physical products are custom-made to order and are not eligible for returns or refunds, except in the limited cases outlined below.
Print Fulfillment Disclaimer
Printed products are produced and shipped through Gelato, a global print-on-demand fulfillment provider. Gelato fulfills orders by routing them to local, independent print facilities closest to the customer to reduce shipping time and environmental impact.
These print facilities are not owned by or directly affiliated with Bible Study Visuals, and minor variations in printing may occur as a result of local production processes.
Exceptions – Defects and Fulfillment Errors
We will provide a replacement or refund only if one of the following applies:
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Manufacturing defect: The product arrives damaged, misprinted, or defective due to a production error
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Shipping damage: The product is damaged during transit
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Wrong item: You received an incorrect product
How to Request a Replacement or Refund
To submit a claim, please contact us within 14 days of delivery and include:
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Your order number
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Clear photos showing the defect, damage, or error
Email: [your email address]
If approved, we will either provide a replacement at no additional cost or issue a full refund.
What Is Not Covered
Refunds or replacements will not be issued for:
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Change of mind or buyer’s remorse
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Ordering the wrong size (please review dimensions carefully before purchasing)
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Color differences between screen displays and printed products
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Minor print variations inherent to the print-on-demand process
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Damage caused by improper handling, framing, or display
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Failure to download digital products within the provided timeframe
Pre-Purchase Guidance
To ensure satisfaction with your purchase:
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Review all product descriptions, images, and dimensions carefully
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Contact us with any questions before ordering: [your email address]
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Product images for print items reflect real production quality, but slight variations may occur
Discretionary Exceptions
In rare cases, refunds or exchanges may be considered at our sole discretion. Please contact us at [your email address] to discuss your situation.
Refund Processing
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Approved refunds are processed within 5–7 business days
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Refunds are issued to the original payment method
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Please allow 5–10 business days for the refund to appear on your account
Contact Us
If you have questions about this policy or need assistance with an order